Practical. Pivotal. Needed Now.
Over 400 articles full of business improvement ideas to challenge your thinking and add value
What changes in your organisation would create the greatest advantage for you?
The cost of getting the selection wrong is at least three, if not seven times salary
What skills do your people need to make the greatest sustainable improvement?
A discussion about the impact of cross cultural differences on communication
Read more
A question about what employee engagement topic you might choose to speak about
Read more
A question about multi-disciplinary approaches to employee engagement
Read moreUpdate and refresh your skills with expert-led free monthly webinars. Invest 60 minutes each month to sharpen your skills, increase your options and improve your chances of making the most of your opportunities. All from the convenience of your office or your home and at no cost.
Whether you are completely new to sales or have many years’ experience as a business owner, the Profit Secret reveals something that has been hiding in full view for years, something that frequently means we lose out on profit even though we win the sale.
A Net Promoter Score (NPS) is one of the best metrics used by businesses to measure customer satisfaction and loyalty. It is calculated by asking customers how likely they are to recommend a company, product, or service to a friend or colleague, on a scale of 0 to 10. Customers who give a score of 9 or 10 are considered “promoters”, those who give a score of 7 or 8 are “passives”, and those who give a score of 0 to 6 are “detractors”.
