Zurich

A leading global player in the financial services sector was created when a conglomerate bought two UK based organisations. The parent company needed to make major savings across the new organisation.

Situation

In addition to the process improvements and cost savings, people suddenly found themselves in new jobs and teams working with others from totally different organisational cultures and operational rules.

We were asked by one divisional director to create a solution which would bring his new department together and get everyone focused quickly on the tough operational goals.

Solution

We developed the “The Leader in Us Programme; a series of weekly one day workshops which consisted of the following elements:

  • Pre-course interview & work for each participant
  • One-to-one coaching between the workshops
  • Three improvement projects per participant (their own team, processes across the unit & service to clients)
  • Post course one-to-one coaching
  • Post-course follow-up of projects and evaluation of impact

Results

  • The only division to achieve all organisational objectives in Year One
  • Improved 360 degree feedback scores
  • Increased levels of employee satisfaction
  • New divisional mission and value statement set the benchmark for the organisation

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