Consulting

What changes in your organisation would create the greatest advantage for you?

Recruitment

The cost of getting the selection wrong is at least three, if not seven times salary

Coach or Train

What skills do your people need to make the greatest sustainable improvement?

Effective internal communication

Effective internal communication is an essential part of a smoothly running business organisation. In the modern organisation there will be multi-channel flows of internal communication. For example one worker may request a new part/service from another team or department, with information on how to use that part or service. Communication between the two people & teams can make a significant difference to how well the new part / service is used.

What in your opinion does the effectiveness of internal communications depends on?

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A Net Promoter Score (NPS) is one of the best metrics used by businesses to measure customer satisfaction and loyalty. It is calculated by asking customers how likely they are to recommend a company, product, or service to a friend or colleague, on a scale of 0 to 10. Customers who give a score of 9 or 10 are considered “promoters”, those who give a score of 7 or 8 are “passives”, and those who give a score of 0 to 6 are “detractors”.

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