Which skills do your people need to make the greatest sustainable improvement?
What Is A Good Net Promoter Score?
A Net Promoter Score (NPS) is one of the best metrics used by businesses to measure customer satisfaction and loyalty. It is calculated by asking customers how likely they are to recommend a company, product, or service to a friend or colleague, on a scale of 0 to 10. Customers who give a score of 9 or 10 are considered “promoters”, those who give a score of 7 or 8 are “passives”, and those who give a score of 0 to 6 are “detractors”.
