Writing emails

• Answer who, what, when and where in the first paragraph.
• Keep e-mail messages short and limit to one screen; no scrolling.
• Use one main point/subject per message.
• Use specific and descriptive subject lines that are five words or less.
• Use the “to” field if you want a response back. Use the “Cc” field if a response is not necessary.
• Describe an attached file when necessary.
• Use spell check.
• Don’t write in capital letters ~ it is called SHOUTING!
• Don’t send harsh or venting messages.
• Don’t send jokes or personal messages

Many e-mail messages are never completely deleted and can be retrieved, so keep them professional

Please add to your basket to get the rest of this article.