Make a customer for life – not just for Christmas
7 December 2011
Two brief insights of poor customer service give an indication of what can go wrong and what might be done about it
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Make your office party go without a bang
2 December 2011
A light-hearted discussion about the things to do and the things to avoid during any office parties this festive season
Where have all the babies gone
29 November 2011
What has happened to Mothercare? We haven't stopped having babies so have they lost consumer confidence? Have they become irrelevant to customers?
What makes your staff happy
25 November 2011
A light-hearted discussion around some of the small things that make us all happy
Watch out the Americans are leaving
23 November 2011
With predictions of high levels of talented people changing jobs in the next year it is worth checking you have a talent retention strategy in place
