Call us on
0845 003 7282
Is this for you?
Do you want to project a more positive and confident manner? Do you have team members who need to express themselves more effectively? Do you find yourself saying "Yes" to requests for favours from colleagues, friends and relatives, when you feel like saying “No”? Do you find it challenging to point out poor service from others at work or in shops and restaurants? Do you find criticism or authority difficult to handle? Do you mull over situations in your mind time and time again thinking, "Why didn't I say that?" or "If only I'd done this"?
What does it do?
It's not possible or appropriate to turn everyone into a thick skinned rhino... So this one-day solution starts by defining assertiveness and being clear on the differences between aggressive and submissive behaviour. Participants gain new insights into themselves and others, motivation, communication and influence as well as exploring the foundations for constructive relationships, including rights and responsibilities and a smorgasbord of techniques - so you can choose the ones you are most comfortable using. This is a practical course, which will leave the participants feeling better about themselves and more confident in their ability to handle others.
What will you get..?
Discover
- why assertive and unassertive behaviour patterns often re-occur under pressure
- the benefits of assertive behaviour and dealing with inner stress or nerves
- techniques such as building rapport and focusing on facts and consequences
- how to stop your own and others put-down behaviour or habits
- a process to manage other people's behaviour
Understand
- what rights and responsibilities we owe ourselves and others
- the power of being positive, direct and clear about your thoughts and feelings
- why is it vital to express disagreement constructively
- the words, phrases and body language that supports or undermines assertive behaviour
Become more effective at
- recognising assertive, aggressive or submissive behaviour
- managing conflict and moving awkward situations forward
- setting boundaries for others, closing conversations or say no
- using relationship, communication and influencing skills to achieve optimum results in every interpersonal transaction
What next..?
- Call: 0845 003 7282
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- Contact us
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