Turn Mistakes Into Opportunities
14 August 2012
When is a mistake potentially more valuable to a company than getting it right..?
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14 August 2012
When is a mistake potentially more valuable to a company than getting it right..?
15 May 2012
When the General Manager at 5 Star Stoke Park wanted to take the customer service skills of his front of house team even higher he chose BME to develop and deliver a bespoke programme.
7 December 2011
Two brief insights of poor customer service give an indication of what can go wrong and what might be done about it
15 April 2011
A major UK Air Conditioning Firm wants to improve the quality and consistency of customer interaction
2 February 2011
An example of good customer service; turning a negative situation around
