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Tag: customer service

Turn Mistakes Into Opportunities

When is a mistake potentially more valuable to a company than getting it right..?

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Stoke Park select BME to enhance their customer service

When the General Manager at 5 Star Stoke Park wanted to take the customer service skills of his front of house team even higher he chose BME to develop and deliver a bespoke programme.

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Make a customer for life – not just for Christmas

Two brief insights of poor customer service give an indication of what can go wrong and what might be done about it

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bme to run Customer Service Programmes

A major UK Air Conditioning Firm wants to improve the quality and consistency of customer interaction

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I Wandered Lonely as a Customer

An example of good customer service; turning a negative situation around

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