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Stoke Park select BME to enhance their customer service
15 May 2012
Stoke Park select BME to enhance their customer service
Stoke Park is one of the top county club and hotels in the UK offering luxury 5 star accommodation within easy reach of Heathrow, Windsor and London. 49 exquisite bedrooms boast the finest in interior design and comfort. A spa, a golf course, a tennis club – this place has it all.
When the General Manager wanted to take the customer service skills of his front of house team even higher he chose BME to develop and deliver a bespoke programme. The requirement was to find a way to raise awareness, anticipation and rapport building skills for a team who had already met the exacting standards of the prestigious AA 5 star award.
Tags: customer service, loyalty, training, internal brand values, internal marketing, bob hayward, be more effective, stoke park
