people

Bob is a highly experienced consultant, facilitator and speaker whose insights connect strategic topics like the recruitment, involvement and development of talent in organisations big and small.

He has designed and delivered a number of mission critical internal communication and employee engagement projects for companies like Husqvarna, Somerfield and the Global bank SEB, as well as many skill development programmes, including Sales Training for all 1500 BMW UK Dealer Sales People.

Bob is renowned for uncovering hidden potential in individuals, teams and processes and turning this into actual business performance. By his coaching of individuals, training of teams and design of internal communication initiatives clients have noted tangible skill, process and business improvements.

His insights come from a career which has spanned both general and psychiatric nursing, creating a multi-million pound medical recruitment agency and working with one of the world leading training and consultancies, Dale Carnegie. This background enables Bob to apply best practise from a range of diverse arenas in the design of specific high impact business interventions; solutions that provide direction, improve engagement, stream-line processes and lift skills.

Ali joined the Be More Effective Team in February 2009 as PA to the Directors with 25 years experience in Customer Service in a wide variety of settings.

Ali has also been a successful NVQ Assessor and Internal Verifier for Administration, Contact Centre Operations and Team Leader roles.

She successfully helped many people to achieve their goals and strived to meet the needs of companies and individuals at all levels.

Ali now concentrates on supporting the Be More Effective team and the day-to-day running of the office using her wealth of experience.

A positive, enthusiastic and accomplished sales training consultant with a wealth of experience spanning over 21 years, who brings energy and presence to any programme or event. Nick has a commanding style and is extremely good in building rapport and credibility with all groups. He has delivered programmes in a wide variety of sectors and solutions have included:

• Presentation & Negotiation skills
• Consultative selling
• Objection handling and closing
• Sales planning in the field
• Selling to different personality types
• Teleappointing

Nick also delivers customised or bespoke programmes on Sales Management, Motivation, Personal Development and Culture Change.

Richard has 20 years experience helping managers achieve business goals; develop new skills and appropriate behaviours. His approach has been described as ‘always encouraging and supportive whilst maintaining a clear focus on business goals. His enthusiasm and passion makes learning fun and enjoyable’.

He worked for many years as a commercial manager within the Electricity Supply Industry developing a broad range of leadership and management experience. He then moved into High Street retailing as a member of the senior management team for Early Learning Centre. He was responsible for training, development and personnel for both the retail and distribution aspects of the business and also assumed operational responsibility for customer services.

Richard’s specialist areas are:

• Performance management and improvement
• Recruitment and selection
• Influencing and persuading
• Coaching and developing
• Creative thinking/ problem solving

Richard is a qualified NLP Practitioner and user of psychometric testing.

Dawn is a versatile, self motivated professional with experience across both the private and public sector. She has gained experience project managing, designing and delivering in a wide range of subject areas; internationally and in the UK. She has extensive experience working at all levels within the organisation. Her style is pragmatic, creative and utilises participation of the group and individual.

Dawn’s specialist areas are:

• Coaching for performance
• Performance management
• Developing leaders
• Managing team performance
• Frontline customer satisfaction

Dawn is a qualified NLP and psychometric practitioner.

Tony is a very experienced Consultant and has held senior management and director level positions with Saab Great Britain and also ran his own very successful business for many years. He has expertise in many areas including commercial property acquisition and development.

Tony developed and delivered team building and customer focused training programmes and he is an accomplished coach who takes pride in his ability to inspire increased performance from those he works with.

He is a Fellow of the Institute of the Motor Industry, a Graduate of the Saab Institute of Management, a qualified coach for both Dale Carnegie Effective Communications and LTM programmes and The Mind Gym.

• Sales

Tony works with small and medium-sized organisations to develop sales strategies that support their business plans, improving lead generation and increasing revenue.

• Sales and Marketing Support

Tony is highly skilled in the development and implementation of sales and marketing support packages for Sales teams.

• Identifying training needs in organisations
• Effective implementation and delivery of relevant solutions
• Post-training follow up and review
• Developing individual and team potential through coaching
• Director-level business management experience
• Staff recruitment and development
• Project management

Shaun is a versatile, self-motivated Marketing and Sales Training Consultant experienced & skilled in:

• Developing and delivering practical marketing training
• Helping clients to develop and write business strategy and marketing plans
• Evolving and piloting new approaches for customer retention and CRM
• Developing new marketing concepts and solutions
• Developing trade and marketing support for Sales teams
• Presentation and public speaking

His experience is based on 20yrs + of an extensive range of UK, European & Global Marketing and Sales roles, in a range of different companies, from traditional Blue Chip to SME’s, mainly in the B2B market, and with practical experience of both direct and indirect sales via distributors.

Colette Johnson has been a professional Training Consultant since 1993. Her previous experience includes Regional Sales Manager for Royal Mail Parcelforce and Telesales & Training Manager at Thames Valley Auto Trader.

Colette has varied experience including the restructuring of an inbound call centre for a major Financial client dealing with mainstream insurance enquiries. This involved recruiting, training and motivating staff at front line and management levels and working with the management team to initiate incentive schemes and ongoing training development programmes.

Her training style is always highly participative, motivational and includes elements of attitudinal development in addition to practising behaviours required for acquiring new skills and applying new insights or knowledge.

Colette has worked in many sectors with a range of organisations helping people to develop their sales, leadership and business skills.

Lizz is a highly qualified and outstanding marketing, PR and business development training professional with experience in many sectors and organisations including finance, professional services, retail and utilities.

Lizz has in-depth experience of working with people at all levels of businesses large and small. In 1984 she became the youngest fully qualified Dale Carnegie instructor and since 1999 has developed and delivered programmes encompassing:-

• Leadership & management development
• Brand marketing and PR
• Customer relations
• Employee engagement
• Presentations
• Executive development
• Sales
• HR & Communications

Paul is a versatile training and coaching professional with 20+ years experience across both the private and public sector. A fluent French and German speaker with an MA in Economics; Paul has an engaging style which is brought to the fore through his considerable experience and extensive knowledge of using different tools and approaches drawing on values, behaviours and hard process.

Paul’s more recent focus has been working with organisations and individuals seeking to gain a competitive edge in sales, leadership and change. Paul has led client assignments in over 30 countries including Germany, Saudi Arabia, DR Congo and Uganda.

He is currently working on a small number of new approaches, including Latent Inhibition and Adversity Quotient, and how to apply the best of sports psychology to the personal and organisational challenges posed by recession and subsequent recovery.

Paul’s specialist areas are:

• Performance coaching
• Communication skills
• Technical presentation skills
• Negotiation skills
• Sales development
• Leadership development
• Customer service
• Process improvement

Background

Richard is a highly experienced consultant; facilitator and trainer with a passion for helping others get the best from themselves.

His extensive client list ranges across Private and Public Sectors from global organisations to the smallest of SME’s. expertise

• Project Management
• Team Working
• Business Process Improvement
• Change Management
• Business Planning

Richard’s clients say:

“Richard worked with us on a major programme to roll out continuous improvement programmes. He is thorough, detailed and very thoughtful in his approach. Our working relationship is excellent, and his personal style is relaxed and confident. It’s a real pleasure to work with him.”

“Intelligent and articulate; Humble and down to earth; Passionate yet pragmatic in his convictions; Willing to listen and relaxing to be with; Challenging and able to bring people with him; His Strategic Planning, Project Management and Stakeholder Management approach and skills are top class and have worked well for Local Government, SME’s and large corporates like Vodafone.”

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